Returns

Charlotte Lucas Returns Policy

We will refund or exchange any item you are not completely happy with if you return it to us within 14 days of the item being delivered to your nominated address. Please return items in their original condition, unused, in their original packaging, with garment tags and ‘do not remove tag’ still attached. Please do re-use the delivery packaging provided; protecting the environment is an integral part of the Charlotte Lucas ethos.

How To Return Or Exchange:

You can return items to Charlotte Lucas post to: Unit W10G, Ladytown Business Park, Naas, Co Kildare, W91 X603 within 14 days of receipt of your order. Please note items must be returned within this time-frame and be in a saleable condition. This means returning the item(s) to us in its original condition, unused, in its original packaging, with garment tags and ‘do not remove tag’ still attached. It is advisable for you to obtain proof of postage as we will not be held responsible for lost or damaged item(s) through the post.Once we have received the item(s) and are satisfied that the garment meets the criteria outlined above (i.e. original condition, unused, garment tags and ‘do not remove tag’ still attached.) a refund will be issued to your credit/debit card. This will appear on your account within five to ten days depending on your card issuer.If you have any queries about returning items please contact Charlotte Lucas by clicking here.